Privacy Policy for users of ark.beisance.com

Introduction

This Privacy Policy explains how ARK, through Beisance | Intelix, collects, uses, stores, and shares personal information when you visit this website, contact us, register for activities, or otherwise interact with us online.

We aim to handle personal information responsibly, transparently, and in line with applicable data-protection laws.

Who We Are

ARK is a faith-based community and this website is operated for ARK by Beisance | Intelix.

If you have questions about this Privacy Policy or about how your information is used, you can contact us at [email protected].

Information We May Collect

Depending on how you interact with us, we may collect:

• contact details such as your name, email address, phone number, or social media handle;
• account or registration details you choose to provide through forms, event sign-ups, mailing lists, or similar features;
• communications you send to us, including prayer requests, enquiries, support requests, or feedback;
• donation or transaction information where relevant, although payment card handling may be carried out by third-party payment providers rather than stored by us;
• technical and usage information such as IP address, browser type, device information, approximate location, pages visited, and referral source;
• cookie and analytics data, as described in our Cookies Policy.

Special Category Data

Some information you choose to share with us may be sensitive in nature, for example information about your faith, family circumstances, health, or pastoral needs.

We only use this type of information where you have clearly chosen to provide it, where it is reasonably necessary for the support or activity you requested, or where the law otherwise allows us to do so.

How We Collect Information

We may collect information:

• directly from you when you fill in forms, email us, register for events, make a donation, or otherwise contact us;
• automatically when you use the website, through server logs, cookies, and analytics tools;
• from third-party service providers you use to interact with us, such as payment, forms, email, video, or event platforms.

How We Use Personal Information

We may use personal information to:

• respond to enquiries, messages, and requests;
• provide community updates, event information, resources, or other communications you asked to receive;
• manage registrations, volunteering, donations, or participation in ARK activities;
• maintain and improve the website, including understanding how people use it;
• keep the website secure and prevent misuse;
• comply with legal obligations, resolve disputes, and enforce our terms;
• support the pastoral, community, and administrative work of ARK.

Lawful Bases for Processing

Where data-protection law requires a lawful basis, we generally rely on one or more of the following:

• your consent;
• performance of a contract or steps requested by you before entering into one;
• our legitimate interests in operating, safeguarding, and improving the website and supporting the ARK community;
• compliance with a legal obligation;
• protection of vital interests in limited circumstances.

If we rely on your consent, you can withdraw it at any time, although this will not affect processing already carried out lawfully before withdrawal.

Sharing Personal Information

We may share personal information with trusted service providers who support the operation of the website or ARK activities, such as:

• website hosting and infrastructure providers;
• analytics, email, forms, communications, or event tools;
• payment processors and other transaction service providers;
• professional advisers or authorities where legally required.

We do not sell your personal information.

We only share information where there is a legitimate reason to do so and, where appropriate, under contractual or legal safeguards.

International Transfers

Some of our service providers may process information in countries other than the one in which you are located. Where that happens, we take reasonable steps to ensure appropriate safeguards are in place where required by applicable law.

Data Retention

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, safeguarding, accounting, or operational requirements.

Retention periods may vary depending on the type of information and the context in which it was provided.

Your Rights

Depending on where you are located and the law that applies, you may have rights to:

• request access to the personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your information in some circumstances;
• object to or restrict certain processing;
• withdraw consent where processing is based on consent;
• request portability of information where that right applies;
• complain to a relevant data-protection regulator.

To make a privacy-related request, contact us at [email protected].

Marketing and Communications

If you sign up for updates or other communications, we may contact you using the details you provided. You can unsubscribe or opt out at any time using the link in the message where available, or by contacting us directly.

Cookies and Analytics

We use cookies and similar technologies to operate the website, understand traffic and usage, remember preferences, and improve the site experience.

For more detail, please read our Cookies Policy.

Children

This website is not directed specifically to children. If you believe a child has provided personal information to us inappropriately, please contact us and we will review the situation.

Security

We use reasonable technical and organisational measures to help protect personal information from unauthorized access, loss, misuse, or disclosure. However, no website or method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services and Links

This website may link to, embed, or integrate with third-party services such as videos, maps, payment tools, forms, and social platforms. Those third parties may collect information according to their own privacy notices and terms, which we do not control.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The latest version will always be posted on this page.

Contact

If you have questions, concerns, or requests about this Privacy Policy or your personal information, contact:

Beisance | Intelix as trustee for ARK
Email: [email protected]